AVG and Symantec Cheat Repeat Customers

PC Pro and Which both ran articles about AVG and Symantec cheating users out of service. These two companies set the expiration date of your subscription based on when you renew. Every other vendor however, extends your subscription by the renewal duration. Meaning when you get the notice that your anti-virus expires in ninety days from AVG or Symantec,  you’ll lose ninety days of service if you renew immediately.

AVG provides a decent anti-virus package, and their boot cd scanner has helped me clean more than one virus. Symantec however is generally regarded as snake-oil and should be avoided. Practices like these are why we recommend Avast! antivirus.

Ad Engine 0.4

Ad-Engine 0.4 is available here and from ad-engine’s wordpress.org page.

Changes include:

  • Fixed two bugs where Ad URLs didn’t track properly

This is kind of a big deal as 0.3 does not properly flag anything. You should upgrade

GCal Sidebar 2.4

GCal Sidebar 2.4 is out. It fixes a UI bug and adds a new feature

  • Caches calender so that if the server connection fails it can still display your calendar
  • Fixed bug where empty calendars displayed empty events on Jan 1 1970

Basic MRTG

Introduction

MRTG records a graph of historic data on anything which can be represented by a number. This entry focuses on a quick setup to graph information pulled from SNMP on a network switch. Our demonstration network consists of around fifteen switches, with SNMP supported on ten of them. Additionally, not all ports are clearly labelled, although historically 1 Gbps ports are reserved for switch to switch connections while switch to system connections are 100 Mbps. Still This lets us put together some simple collection gathering and provided the administrator of the network some insight on usage of his network. The demo system is an Ubuntu box with MRTG installed,  other Linux distributions should behave similarly, and while you can run MRTG on Windows, I have not had occasion to do so.

On the switches

For demonstration purposes we have configured SNMP with a read only community of public, in production systems, treat this similarly to a password as SNMP can divulge potentially useful information to an attacker. If your device supports SNMPv3, then you should use that instead of SNMP v2c. Additionally, it is good practice to limit SNMP access to the collector system and not allow your full network to read SNMP data.

On the collector

Once you have SNMP configured on the target systems, it’s time to setup the collector. First install mrtg using your package manager ( apt-get install mrtg on Ubuntu / Debian and derivatives, yum install mrtg on Fedora / CentOS / RedHat and derivatives). Once MRTG is installed you’ll need to run cfgmaker to build configuration files for each device to monitor. It’s a good idea to read this page anyway to see what other options there are. Run this command for each device to be monitored. It will generate the configuration file /etc/mrtg/10.1.3.31.cfg. You can repeat the line for each address you want to monitor.

cfgmaker --global "options[_]: growright,bits" --global "WorkDir: /var/www/mrtg" public@10.1.3.31 > /etc/mrtg/10.1.3.31.cfg

Next, open /etc/mrtg/10.1.3.31.cfg and set the “Title” and “PageTop” for each section to something descriptive and meaningful. Doing this will make your life easier later on. Then edit the MRTG config file ( /etc/mrtg.cfg on Ubuntu / Debian derivatives,  /etc/mrtg/mrtg.cfg on Fedora / CentOS / RedHat and derivatives) and include this line, repeat for each address you are monitoring.

Include: /etc/mrtg/10.1.3.31.cfg

On most distributions, the MRTG package is configured to run automatically at five minute intervals, but if it doesn’t, then you’ll need to add a line similar to this to /etc/cron.d/mrtg

*/5 *   * * *   root    if [ -d /var/lock/mrtg ]; then if [ -x /usr/bin/mrtg ] && [ -r /etc/mrtg.cfg ]; \
    then env LANG=C /usr/bin/mrtg /etc/mrtg.cfg >> /var/log/mrtg/mrtg.log 2>&1; fi else mkdir /var/lock/mrtg; fi

Once this is done, you should be able to go to http://SERVER_IP/mrtg/10.1.3.31.html and see the graphs generated for your device. Our mrtg sample includes a handful of routers providing

Elastix Single Page Reference

I recently setup Elastix for a client. During installation I kept track of the things they asked me how to do, and created a single sheet quick reference on using Elastix. This reference just covers the basics:

  • Dialing out
  • Transfer a call
  • Conference two calls together
  • Parking a call
  • Checking voicemail

Though that’s just how to get to voicemail, Jeff Ollie has written a fantastic manual on using Asterisk Voicemail. The goal is to push all phone and installation specific information into the Custom Properties section of OpenOffice. This will let you quickly tailor the reference to the installation. Feel free to modify and reuse, I would appreciate a copy of any template additions (Not your customer data) so that I can update this document with new and relevant information.

Practice Works refuses to start

A Dental office of mine had a problem this morning with Practice Works ( The practice management software they use). Upon starting, It would give  “Error code = 3020, op = 0″ and exit. As it turns out, Practice Works does not run properly with Fast User switching enabled. Following the instructions on disabling Fast User switching resolve the problem and Practiceworks opens right up.

File Storage for Small Offices

If you run a small office and find yourself in need of a server, often you will designate a workstation as the “server” and set everything to that. Problems with this include security (both physical and electronic), people turning off the machine accidentally,  and performance issues from someone doing their job on a system that should be helping your company operate. Dedicating a system to just being a server helps solve these problems. A dedicated server can be kept in a secure location, and because no users work on it directly, it’s not hampered by programs that require a lot of horsepower or viruses. Dedicated UPS helps ensure people do not accidentally turn it off or unplug it as well.

Openfiler provides your network with storage, while helping solve some of these issues. It does everything you need of a file server:

  • User Access Control
  • Compatibility with Windows, Apple and Linux
  • Large community of users and consultants providing expertise on installation and management
  • Graphical interface for management and maintenance
  • Support for remote access

To put Openfiler to use in your business, give us a call at (574) 933 – 1576 or email openfiler@oriontechnologysolutions.com. We serve Northern Indiana and Chicago land areas.

WordPress Themes